We offer FREE USPS Standard Shipping on all orders $35+. Upgrades are also available if you prefer a faster transit time. The transit time is always in addition to the time it takes to process and ship out each order (see the 'when will my package ship' section below).

All shipments are trackable, insured and securely packaged. 

We are not responsible for packages that are marked as delivered by the carrier and are lost or stolen due to negligence to retrieve the package and/or are not able to be delivered in a secure location. 

All orders over $300 will be sent by FREE expedited 2-day delivery and a signature will be required at delivery.

More shipping prices can be easily estimated by using the shipping calculator near the bottom of our checkout page.

Shipments to Canada are calculated by weight plus insurance. Purchases over $200 will ship for free by first class mail. Faster upgrades are also available at checkout. 

More shipping prices can be easily estimated by using the shipping calculator near the bottom of our checkout page. 

Shipments to Canada may be subject to tax upon entrance which we do not collect or remit on your behalf. Canada customers, click here for more info on customs requirements. Click here for Canada Post retirements on collection and handling fees.

All other international shipments are calculated by weight and destination. All international purchases will require a signature at delivery as required by customs. We also offer DHL expedited services at affordable rates.

Shipping prices can be easily estimated by using the shipping calculator near the bottom of our checkout page. 

Depending on the item, we ship from Dublin and Fremont, California (Both in the San Francsico Bay Area) as well as a contracted shipping facility in Cincinnati, Ohio.

Occasionally we may send an out of stock item directly from a vendor if expedited shipping is chosen to ensure timely delivery. 

The amount of customs duties and tax (GST, HST, VAT, etc.) payable will be assessed at the point of entry of your destination country. This may result in the shipment being held and you having to pay additional charges which are not included in the total price at checkout. More often than most, a paper notice will be delivered by your mail courier stating what is being held and/or is due. It may be helpful to research the import requirements from your government website and calculate your tax and handling fees in advance. Any handling fee is typically for customs paperwork and tax collection on top of tax amounts due. This is separate from the postage paid through checkout which we pay to our United States postal carrier to ship the package to you (often times taxed by outside countries as well and considered part of your overall purchase).

Buyers are responsible with ensuring to comply with laws and regulations of the country of destination. We cannot collect in advance or reimburse for these charges as it would be unlawful. 

Canada customers, click here for more info on customs requirements. Click here for Canada Post retirements on collection and handling fees. 

UK customers, click here for more info.

For EU Customers:

Customs duty may not fall due for goods where the value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered.

Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See here for more details on this.

Marking a purchase as "gift" that will be shipped internationally will still be subject to tax (as above) since it is still a commercial merchandise purchase. While the packaging insert will be a gift receipt which does not reveal the price, the outside postage label will require a customs declaration revealing the price paid and there is no way to legally avoid this when sending to a gift recipient direct. It is highly suggested to have gifts sent to yourself first so that you can pay the tax, customs duties and/or handling fees rather than the recipient.

Since processing time can vary, an estimate will be noted on each product page and can be found beneath the 'add to cart' button and again in the shipping cart.

In-Stock items typically ship within the time frame noted on the product page (see above), with the exclusion of weekends and holidays.

For example, if you place an order on a Monday during regular business hours for an item that is noted to ship within 1-2 business days, your order will typically ship sometime between that Monday and Wednesday. If your order is placed on a Friday evening after shipping hours, we will begin to process your order on the first business day, Monday, and follow the same shipping schedule as a Monday order. If there is a delay we will notify you as soon as possible.

The shipping speed chosen at checkout is in addition to the time it takes to process and prepare your order. (For example, choosing 'priority 2-3 day' mail does not guarantee you will receive your package in 2-3 days from the date and time your order is placed, only from the date which is it shipped). 

Made-to-order items such as personalized jewelry, engraved rings and engagement rings require additional time to be created and an estimate will be given within the product description.

Custom Sized items such as rings typically ship within 5-7 business days. This may be in addition to creation time if the item is also assembled to order. 

Please contact us prior to placing the order and we will be happy to provide a time estimate and/or rush fees if necessary. Rush fees are typically charged only for a rush on custom made, custom casted or personalized merchandise in order to recoup the cost of expediting in materials to make the item. 

We understand how important it is to have a gift delivered so please do not hesitate to contact us for a time estimate on any item. 

International orders typically ship out within the same time estimates as above. International credit card purchases may be subject to a 3-7 business day waiting period before shipping should we require extra time to verify a purchase and prevent fraud. To expedite this process, we recommend international payments be made via a verified method such as PayPal or Sezzle and that your shipping address be verified.

All orders for general merchandise may be canceled prior to fulfillment and a cancelation fee will apply (see below). Once an item has been shipped it cannot be canceled. In this case, please start a return here.

Transaction fees are not returned to merchants by payment processors. In the event of a refund due to cancelation after payment has already captured, (other than for a return or out of stock item) the fees from the original transaction may be deducted from a refund. As a small business we must implement this policy in order prevent being out the cost of transaction fees when a customer cancels due to buyers remorse. If there is anything we can do to assist with making changes to your order as a way of preventing cancelation please do not hesitate to contact us.

Once a custom item (such as a personalized, custom sized or engraved item) has been sent into production a cancelation may not be possible. If you need to make a change to the customization please contact us at custom@spakleandjade.com. Custom and personalized merchandise are final sale. 

You will receive a shipping confirmation by email once your purchase has left our facilities. The shipping confirmation email will include delivery tracking information and a copy of a gift receipt.

To track a delivery, please refer to the tracking number sent in the shipment confirmation email that was sent to you when your order left our facilities. Some orders may come in separate packages; in this situation, you will receive an individual shipment confirmation email for each package including tracking information. Please allow 24-48hrs for the carrier to update the shipping status after receiving your confirmation email. You may also view your order status under your order history in 'My Account' if you have created a login. 

All jewelry related items will be packaged in a gift box or jewelry satchel at no extra charge. If you plan to send an item directly to a gift recipient and would like to request any special instructions or gift message, feel free to include the details into the comment box provided at checkout.

A gift option will be provided on each product page above the 'add to cart' button.

Every purchase will automatically come with an emailed copy of a gift receipt for you to easily transfer to the gift recipient. This receipt will not show pricing.

Your order confirmation email will be your itemized receipt so save it for your records.

We carry a line of specialty jewelry packaging that can be added on and found here.